Penn National Gaming Privacy Policy

Penn National Gaming has created this Privacy Statement to demonstrate our commitment to privacy. Penn National Gaming values your trust and respects your confidentiality. As a general practice we do not provide any online information, or any information gathered through forms, applications or other means to outside third parties, unless otherwise designated. We do not sell or rent any information gathered online, or in individual property players’ clubs, to any outside organization.

This Privacy Policy applies to all of the products, services and web sites owned and operated by Penn National Gaming, unless otherwise indicated. Where additional detailed information is needed to explain our privacy practices, we post supplementary privacy notices to describe how particular services process personal information.

This Privacy Policy will tell you what information Penn National Gaming collects about you and about your use of Penn National Gaming’s websites and services. We urge you to read this Privacy Policy carefully.

Collection of Personal Information

Penn National Gaming does not collect personally identifiable information about visitors except when visitors specifically provide such information on a voluntary basis. Such personally identifiable information may be gathered in the course in registrations, applications, information requests, reservations, rsvps, online purchases, online surveys, and in some instances to utilize offers involving strategic partners.

We may use personally identifiable information for the following general purposes: contacting an account holder regarding account status, changes to the account agreement, special discounts, promotions, products offered and other matters relevant to the service and/or the information collected. Additionally, we may share your information, whether individually or in the aggregate, with our affiliates or individual properties for marketing or promotional purposes or to improve the products or services offered by Penn National Gaming and its affiliates.

Penn National Gaming values opinions and comments from our visitors, so we and our individual properties may conduct online surveys or issue invitations for such. We also offer an online Guest Comment form. These surveys are entirely optional for all site visitors. Usually the information from such surveys is aggregated and used for improving the products and services of Penn National Gaming and its various affiliates and operations. In other cases we will use the identifying information as a vehicle for responding to an individual question or comment.

Collection of Aggregated Information

Survey participants are anonymous unless otherwise stated in the survey. Penn National Gaming reserves the right to perform statistical analyses of visitors behavior and characteristics in order to measure interest in and use of the various areas of the site. Penn National Gaming may provide aggregated data from these sources to third parties for purposes of research and evaluation.

Non-Personal Information

Even if you do not provide information to Penn National Gaming, we may collect non-personal information about your use of our website, special promotions and other services.


Non-personal information (for example, domain names or e-mail and IP addresses) and data may be automatically collected through the standard operation of Penn National Gaming internet servers or at Penn National Gaming’s discretion through the use of "cookies." "Cookies" are small text files we can use to recognize repeat visitors, facilitate a visitor's ongoing access to and use of the site, track usage behavior and compile aggregate data that can allow content and speed of access improvements and targeted offers. We do not link non-personal information from Cookies to personally identifiable information without your permission and do not use Cookies to collect or store personal information about you.

Cookies are not programs that download onto a visitor's system and damage files (viruses or worms) or send information to third parties about websites visited (spyware). Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigning site.

If a visitor does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the visitor to deny or accept the cookie feature. However, visitors should note that cookies may be necessary to provide them with certain features (e.g., customized delivery of information) available on the Penn National Gaming web sites.

Disclosure of Information

Penn National Gaming may disclose visitor information if requested or required by law, court order, other legal processes, or government or law enforcement authority. In addition, Penn National Gaming may, in its sole discretion, disclose visitor information if it believes in good faith that disclosure is necessary or advisable for any reason, including, without limitation, the rights or properties of Penn National Gaming or any third party.


Penn National Gaming has in place certain commercially measurable technological and procedural security measures in an attempt to protect and safeguard the security of the personal information provided by our visitors. Strict measures will be taken to protect against unauthorized access, alteration, or dissemination of personal information.

For Penn National Gaming features that require a login or password, it is important for you to protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer.


Penn National Gaming may have links to outside websites. By clicking to an outside link from our website, you automatically release us from any and all liability for your use of such link. We are not responsible for the content that appears on these other websites. Penn National Gaming has no control over the content of outside websites nor do we endorse anything that may be of a vulgar nature. Once you access another website, be aware that Penn National Gaming is not responsible for the privacy practices of such other websites. You should always use extreme caution when disclosing private information to such websites. We encourage you to look for and review the privacy policy of each and every website that you visit through a link or advertisement on Penn National Gaming. This Privacy Policy applies only to information collected by Penn National Gaming.

Age Policy & Legal Disclaimers

This website is provided only to users over the age of 21. Please leave this site if you are under the age of 21. By continuing, you hereby release Penn National Gaming and the creators of this website from any and all liability for your use or access to the website. Penn National Gaming strongly supports parental control of the internet and, if you are a parent and do not want your children viewing this website, consult the following filtering software companies:

Net Nanny


Under penalty of law, persons under 21 years of age will not be allowed to loiter on Penn National Gaming property or participate in any gaming activity. Penn National Gaming will also not rent rooms to persons under the age of 21. Any contests, activities, or programs promoted are strictly limited to people over 21. Under the Children's Online Privacy Act and the regulations promulgated by the Federal Communication Commission, we are not allowed to accept any information from persons under 21 and individuals under the age of 21 are not permitted to view this site. Penn National Gaming has the right to ask for proper ID from individuals while they are on casino property. Exception is made to the above in the case of our Racing operations where wagering is permissible by law to those 18 years old and older.


Penn National Gaming reserves the right to amend this Privacy Statement at any time , so please review it frequently . We will provide notification to our registered users of any significant changes in the way we treat personal information. Penn National Gaming may make non-significant changes to the Privacy Policy of which we may not notify users. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and other appropriate places throughout our website so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. This Privacy Statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any other person or entity.

Business Transitions

If Penn National Gaming is acquired by or merges with another company, the assets of our web sites, including personal information, will likely be transferred to the new company.

Access to your Personal Information

You can access the personal information you submit to our website via a Players’ Club Player Profile account at any time. If you wish to change, update or delete the personal information you have submitted to us, you may do so by signing into your account on the web site or by sending an email to with your request.


You may remove your personally identifiable information from our systems, as well as all Penn National Gaming communications and promotions by contacting us through one of the following methods:

Email: Send an email to

Mail: Penn National Gaming

Legal Department

825 Berkshire Blvd

Wyomissing, PA 19610

Contacting Penn National Gaming

If you have a privacy concern or question regarding Penn National Gaming or this Privacy Policy and you cannot satisfactorily resolve it through the use of our web site, you should contact us through one of the following methods:

Email: Send an email to

Mail: Penn National Gaming

Legal Department

825 Berkshire Blvd

Wyomissing, PA 19610