Our Policy

Commitment to Accessibility

Plainridge Park Casino is committed to providing guests with access to information, services, and facilities, regardless of disability status. To that end, Plainridge Park offers a number of accessible rooms and built-in accessibility features in its facilities. Plainridge's website also incorporates elements that provide accessibility to guests with disabilities.

Requests for Reasonable Accommodations

Guests who need a reasonable accommodation to access information, services, or facilities at Plainridge Park Casino or via the Plainridge Park Casino website should send an email to [email protected] or call us at 1-844-327-4347 to provide the date on which the reasonable accommodation is needed and information about the nature of the requested accommodation. Guests should include contact information such as an email address or telephone number at which they can be reached. Plainridge Park Casino may need sufficient notice to provide a reasonable accommodation, depending on the nature of the requested accommodation. Plainridge Park Casino welcomes calls from guests who use telephone relay services.

Website Accessibility

Guests with disabilities who experience accessibility issues with our website may notify us by sending an email to [email protected] or calling us at 11-844-327-4347. In your communication to us, please specify the nature of the accessibility difficulty, including the web address, that may have presented an accessibility challenge.

Links to Third Party Websites

Plainridge Park Casino's website contains links to certain websites hosted and controlled by third party entities. Plainridge Park Casino does not make representations with regard to the accessibility of these websites and is unable to remediate barriers to access that users with disabilities may experience in using such websites.